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Certified Debt Specialist

Description

Overview:The candidate should possess excellent communication skills with a solid understanding of negotiation tactics and techniques. Knowledge of consumer banking with a credit & collection background; backed with solid critical thinking skills which would enable the candidate to succeed in this position. The Century Support team will provide leads to our Certified Debt Specialist s, to qualify and consult with, to sell our debt resolution program in an effort to gain new clients. Century s Certified Debt Specialists are compensated with a competitive hourly rate and a monthly commission bonus. With unlimited earning potential, and an awesome work environment with many opportunities for career growth, we offer the best of both worlds!Duties and Responsibilities:Specific duties include but are not limited to:

  • Qualifying, handling and converting all inbound leads into prospective clients.
  • Making outbound phone calls to qualified leads and converting them to Century Clients.
  • Understanding and communicating the benefits of our program.
  • Maintains operations by following policies and procedures; reporting needed changes.
  • Moving the prospect forward to execute a consultative sale.
  • Managing the sales pipeline and insertion of new leads.
  • Meeting preset goals weekly, monthly, quarterly and annually.
  • Working in a team environment to further Century overall goals.
  • Assisting customers by gathering information on their financial situation and presenting possible solutions, including enrollment into our program.
  • Provide customers with accurate information regarding their financial analysis.
  • Maintaining a consultative relationship with the customer throughout the process.
Knowledge and Essential Skills:
  • Candidate should be an effective multi-tasker, very organized, and be passionate about his/her work.
  • Must be able to work and thrive in a fast-paced and goal-oriented environment.
  • Solid customer relationship skills.
  • Flexibility in work hours & schedule; weekends may be necessary in order to meet client expectations.
  • Highly motivated and results-oriented.
  • Should be a proactive self-starter.
  • Strong organizational and follow-up skills.
  • Ability to deliver under tight deadlines.
  • Closing skills.
  • Excellent verbal and written communication skills.
  • Comfortable working in a digital environment.
  • Working knowledge of Microsoft Office and CRM functionality.
  • A financial background and an understanding of budgets, personal credit, debt and interest are a plus.
Education and/or Work Experience:
  • Minimum 5 years sales experience (financial services a plus).
  • Bachelor s degree preferred but not required.
We Provide:
  • Excellent healthcare benefits with a company paid option.
  • 401(k) 100% matching percentage up to 4%.
  • Generous PTO package.
  • Fun, engaging work culture.
  • Daylight hours.
  • Unlimited earning potential.
Century is one of the nation s largest companies providing debt settlement services to consumers having trouble with their unsecured debts. Our mission is to help each and every one of our clients resolve their debt in the shortest time possible and to perform in a way that we are extraordinarily responsive, innovative and professional. We do what we do to improve people s financial lives. That s our WHY and the powerful cause that inspires us. With core values directed by trust, experience and integrity, Century s team has devoted itself to providing the best experience for our clients while working on their behalf to ensure their financial freedom. Our employee-focused corporate culture provides a benefit-rich and fulfilling work environment, supporting our employees with training todevelop our customer experience skills and provide career development. Century employees are recognized with peer nominated Standing Ovation awards for going above and beyond to improve their client s experiences. We also coordinate regular Lunch with Leaders to facilitate an exchange of new ideas. Our efforts are paying off. Century has won the 2017 & 2016 Temkin Customer Experience Excellence Award, became Certified as a Great Place to Work , and was recognized as a Top Workplace by the Pittsburgh-Post Gazette. In 2017, we ranked No. 859 on Inc. magazine s 36th annual Inc. 5000 and No. 8 for fastest growing financial services companies in Pittsburgh, on this same list. We also hold an A+ accreditation with the BBB and consistently receive top client Net Promoter Scores. If you are interested in joining our team, we are always lookingfor passionate, team-oriented individuals. Century offers more than even what you d expect from a great place to work.- A unique culture that values diverse backgrounds and perspectives while emphasizing teamwork and a strongsense of partnership.- Compelling career growth, fostering support and flexibility to grow and to be your best.- Associates who care deeply about their clients, their communities and each other. Please check out our current job listings in the Careers section of our website.


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